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Legal Terms Built Around Your Account

We keep your account secure and transparent through clear terms, verified withdrawals and straightforward contact paths. When access or eligibility is discussed, it depends on local law.

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GET HELP WITH LEGAL MATTERS

Contact Us About Your Account Rights

Our support team handles account questions, data requests and legal concerns during business hours. You can reach us via live chat, email or phone to discuss your account status, request your data, report security issues or ask about your rights under local law. We respond to data-access requests within ten business days.

Team online

Live Chat Support

Open your account and head to the support icon in the bottom-right corner. Live chat is staffed Monday to Friday, 10 AM to 8 PM Indonesia Time. We answer account and legal questions directly in the chat window.

Email Contact

Send account security, data or legal requests to [email protected]. Include your username and the date of your query. We respond within two business days with confirmation and next steps.

Phone Support

Call our Jakarta office at +62 21 5555 0123, Mondays through Fridays 11 AM to 7 PM Indonesia Time. Ask for the legal or compliance desk if your query involves account rights or data handling.

ACCOUNT SECURITY PRACTICES

How We Keep Your Account and Funds Safe

Your account security starts with mandatory two-factor authentication on login and withdrawal. We verify your identity during signup using your name and linked DANA, OVO, GoPay or QRIS account.

Two-Factor Authentication

Every login and withdrawal requires a one-time code sent to your registered phone number. This prevents unauthorised access even if your password is compromised. You control which device receives codes.

Payment Verification

Deposits and withdrawals are verified against your linked DANA, OVO, GoPay or QRIS account at signup. Cross-payment withdrawals (e.g., depositing via DANA, withdrawing via OVO) trigger a secondary email confirmation.

Encrypted Data Storage

Your payment details, account balance and transaction history are encrypted with AES-256. We do not store full card numbers; only tokens linked to your verified DANA, OVO, GoPay or QRIS account are kept on file.

Session Security

Your login session expires after thirty minutes without activity. You must re-authenticate to place a withdrawal. This protects your account if you step away from your device.

Anomaly Monitoring

Unusual account activity—rapid withdrawals, login from new devices, or large transfers—triggers an automated flag. Our compliance team reviews it within four hours and contacts you if action is needed.

Data Retention & Deletion

Your account data is retained for twelve months after closure. You may request permanent deletion anytime by emailing [email protected] with your username; we process it within ten business days where local law permits.

Your Account Rights and Data Questions

Read answers to questions real players ask about account protection, data handling and legal contact.

Yes. Email [email protected] with the subject 'Data Access Request' and include your username. We compile your profile data, transaction history, and linked payment methods (DANA, OVO, GoPay or QRIS) and send it as a file within ten business days, where local law permits.

Open your account settings, go to Security, and select 'Close Account'. We verify your identity via the email on file, settle any remaining balance to your original deposit method (DANA, OVO, GoPay or QRIS), and flag your account as closed within five business days.

We retain transaction records for twelve months after account closure. After that period, historical data is archived and no longer accessible to you or our support team. You can download your full history anytime before closure.

Yes. Your linked DANA, OVO, GoPay or QRIS account details are encrypted with AES-256 encryption in transit and at rest. We never store full card numbers; only a secure token tied to your verified payment account is kept on our servers.

Two-factor authentication (2FA) protects your login and every withdrawal. A one-time code sent to your registered phone number is required after you enter your password. Without this code, no one can access your account or move your funds, even with your password.

Withdrawals to a different method (e.g., deposited via DANA, withdrawing via OVO) require an extra verification step. You'll receive a confirmation email; click the link and re-authenticate with two-factor code. This protects against unauthorised transfers.

Contact support immediately via live chat (Monday–Friday, 10 AM–8 PM Indonesia Time) or email [email protected]. Change your password from a secure device. We review account logs within two hours and freeze any suspicious activity pending your confirmation.

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